Contact Us

Should you have further questions or would like to obtain more information from a Financial Aid Office representative, feel free to contact us through any of the avenues listed below. All communication will be kept confidential; see below for details about confidentiality.

Visiting the Office in Person

Our experienced counseling staff is available during office hours to respond to your financial aid questions and requests. No appointments are necessary. Students are assisted in the office on a walk-in basis or may call 336-334-5702 to speak with a financial aid representative. 

As of Monday, March 18, 2013, our office Spring/Summer business hours are Monday – Friday 10 a.m. - 5 p.m.

We are located at:

723 Kenilworth Street

Greensboro, NC 27412

For directions to campus please visit

Contacting the Office via Telephone

You may speak to our experienced counseling staff via telephone. Please be sure to always have your UNCG Student ID and PIN# readily available to enter into the telephone system. This information is required to confirm your identity and give specific information regarding your financial aid. Our counseling staff will only be able to provide general financial aid information without the Student ID and PIN#.

Sending Financial Aid Questions by E-mail
Financial Aid Counselor Answering Questions Please help us respond to your e-mail promptly by including this information:
  • Your full name and/or UNCG ID (e-mail usernames do not help us access your records)
  • The semester or aid year to which your question relates (e.g. 2009-2010)
  • The full name of the scholarship or aid about which you are inquiring (e.g. Roxie A. King Scholarship)
  • The e-mail address where you want a response sent
  • Your original e-mail and question, if you are replying to our response (we do not archive e-mails)

Send e-mail to:


Please be aware that specific financial aid information cannot be disclosed in e-mails to anyone, including the student. You may access your specific financial aid information by logging in to UNCGenie.