FINANCIAL AID

Frequently Asked Questions


Getting Started
1. How do I apply for financial aid?
  • January 1st is the first day that you can complete the Free Application for Federal Student Aid
  • Our priority deadline for filing the FAFSA is March 1st
  • Our school code is 002976

You must complete a Free Application for Federal Student Aid (FAFSA) online at www.fafsa.ed.gov. You must file a FAFSA each academic year.

Watch our FAFSA video.

-  For questions about the FAFSA (or to request a paper FAFSA), please call the U.S. Department of Education at 1-800-433-3243.

-  You will need to enter a PIN number to serve as your electronic signature for the FAFSA. If you are an undergraduate, dependent student your parent must also sign the FAFSA with their own PIN number.

-  If you did not file a FAFSA in the prior year and do not have a PIN, you (and your parent, if applicable) can apply for a PIN online at www.pin.ed.gov.

-  Your application will not be processed without the appropriate PIN number(s).

-  You will receive the PIN number(s) from the Federal Processor via email or mail within 3 – 10 days from the date of the request.

-  Once you complete and submit the FAFSA on-line, the processed information will be sent electronically from the Federal Processor to UNCG within two weeks, provided that you included UNCG's school code (002976) on the FAFSA.

Tips for Filing the FAFSA
-  If the Federal Processor receives your FAFSA by March 1, your application becomes a "Priority Application" for UNCG financial aid. Although there are no guarantees, a priority application means that you have a better chance of receiving certain funds that are awarded on a first-come, first-serve basis. Note: March 1 is not a postmark deadline. The Federal Processor must receive the FAFSA by this date.

-  You may estimate tax information in order to file the FAFSA by March 1, and then update the FAFSA information after filing the federal tax return.

-  Read the instructions for the FAFSA before you fill it out. This is very important. Errors and omissions delay processing and awarding.

-  Make sure your name, Social Security Number, and birth date are correct on the FAFSA to prevent delays.

-  When you complete the tax-related questions on the FAFSA, pay special attention to the tax form line numbers given for some questions. These will guide you to the correct figures to use from your tax forms.

-  Be sure you submit the required signatures when you file the FAFSA. Without appropriate signatures, your application will not be processed.

-  Be sure to list UNCG's federal school code, 002976, on the FAFSA. Otherwise, we will not receive your FAFSA and will not know that you are applying for the financial aid.

-  Be sure you enter your correct housing code. If you do not enter the correct housing code or do not enter any code at all, your financial aid award may be incorrect and may have to be recalculated.

-  Do not send tax returns or other extraneous information to the Federal Processor after you complete the FAFSA on-line; if you mail a paper FAFSA, do not enclose this information with the application. It will not be retained by the Federal Processor nor will it be forwarded to UNCG. But DO keep these documents for your records. You may need to provide copies of them later to the FAO, if requested to do so.

Watch our FAFSA/Verification video

 

2. What types of financial aid are available?
-  The UNCG Financial Aid Office awards federal, state, and institutional grants, scholarships, and loans. Your Free Application for Federal Student Aid (FAFSA) is your application for the majority of these awards.

-  Our UNCG Scholars Program Scholarships are available to high school seniors who are invited by the Undergraduate Admissions office.

-  Academic and major-specific scholarships are awarded by the academic departments and require separate applications through the respective academic departments, not through the financial aid office. Contact the academic department(s) directly for more information.

-  Graduate students should contact their academic departments and the Graduate School for scholarship and fellowship information.

-  A complete listing of available financial aid can be found at fia.uncg.edu.

 

3. What is UNCG's federal school code?
Our school code is 002976. Enter this code on your Free Application for Federal Student Aid (FAFSA) so that your information is sent to UNCG.

 

4. I'm transferring to UNCG from another school. What do I need to do to receive financial aid?
If you have not filed a Free Application for Federal Student Aid (FAFSA), you will need to complete the FAFSA online and include UNCG’s school code (002976) in the school section. If you have already completed the FAFSA but did not list UNCG in the school section, you can go to www.fafsa.ed.gov and submit a correction to add UNCG's school code or you can contact the Federal Student Aid Center at 1-800-433-3243.

 

5. What Post-Baccalaureate/Master's certificate & licensures are eligible for financial aid?
Some graduate students admitted into a degree or eligible certificate program are eligible for Federal Student Aid Loans (FSA) only. Here is a list certificate and licensure programs:

Post-Baccalaureate:

Post-Master's:
Licensure Programs

 

6. Do I need to report my parents' information on the FAFSA?
Unless you can answer “yes” to at least one of the questions in Step Three of the Free Application for Federal Student Aid (FAFSA) then you must report parent information, even if you don’t live with your parent(s) and/or are self-supporting.

 

7. Do I need to provide copies of tax returns?
Although you will need your previous year's federal tax information in order to complete the Free Application for Federal Student Aid (FAFSA), you do not need to submit copies of your IRS tax return transcript to the Financial Aid Office unless asked to do so. If the Financial Aid Office needs copies of your federal tax return transcript (not your tax account transcript) in order to process your financial aid, we will notify you by letter or e-mail.

 

8. What is the Student Aid Report (SAR) and what do I do with it?
You should receive an email notification from the Federal Processor once they have processed your FAFSA. The email will direct you to www.fafsa.ed.gov with instructions on viewing your Student Aid Report (SAR). The SAR lists all the information you provided on the FAFSA.

Review your Student Aid Report (SAR) to make sure all information is accurate and complete. If you need to make corrections you should submit them yourself at www.fafsa.ed.gov. If your SAR contains comments you do not understand, you can contact our office for assistance.

Check the Information Release section of your SAR to be sure UNCG (school code 002976) is listed as a school to receive your information. We receive an electronic record of your SAR automatically if you listed UNCG on the FAFSA. If UNCG does not receive your information, we will not know that you want financial aid. To add UNCG as a recipient of your information go online to www.fafsa.ed.gov and submit a correction or contact the Federal Student Aid Center at 1-800-433-3243.

 

9. Where do I receive emails from the Financial Aid Office?
Both UNCG and preferred emails in UNCGenie will receive most office correspondence.

 

10. I am a second degree student at UNCG. What financial aid am I eligible for?

Second degree students are only eligible for Federal Student Aid Loans (FSA) and are not eligible for any state/federal grants. Second degree students are still considered undergraduate students and are only eligible for aggregate undergraduate student loan limits.

http://fia.uncg.edu/loaninfo/

 

11. I am a post baccalaureate student in Biology. What should I know specifically regarding financial aid eligibility and my program?

Please review the following links for more information regarding financial aid eligibility for a post-baccalaureate program in Biology.

http://biology.uncg.edu/about/healthmeet.html

FAQ's for 2nd Degre Post-Baccalaureate Biology Students

12. I will only be enrolled in Part of Term courses (a part of term course is less than one semester's duration). How does this impact my Financial Aid eligibility?

You may be eligible for aid. However, you must notify the Financial Aid Office by completing a Financial Aid Revision Form in order for your award to be reviewed and the appropriate adjustments made. (Winter term classes are considered part of term courses for the Spring semester.) Financial Aid is awarded based on an assumption of full-time enrollment for the entire term to be covered by the aid. You are expected to be enrolled for the entire semester in order to keep the full amount of financial aid that you were initially awarded.

If you neglect to notify the Financial Aid Office of your status in part of term courses only, then you might have to repay some of the disbursed aid you received.

For example:

You were awarded financial aid for the spring semester and are only enrolled in a part of term class that meets from January 15th to March 3rd. Since this class ends before the official end of the Spring semester, you would not be enrolled for the entire semester. Federal regulations would then require that your award package be reviewed and possibly reduced.

Please note: If you have student loans, your status due to finishing a part of term course prior to the end of the semester might result in using part of your six month grace period even if you plan on enrolling the following semester.

 

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The Financial Aid Award
1. How will I know when I have been awarded financial aid?
Once your financial aid application has been processed we will send an award notification email to your UNCG email account. If you do not have an active UNCG email account you will receive an award letter via standard mail to your permanent address.

Read the award notification carefully for instructions on accepting/declining awards, for information on forms you may need to submit to the financial aid office, and for information on any online processes you may need to complete.

You will need to know your UNCG University ID Number and your UNCG PIN (your UNCG PIN is not the same as your advising code or your Spartanlink sign-in). If you do not know your UNCG PIN you can access it at http://getmypin.uncg.edu/

For an overview of your award online:
  1. Log into UNCGenie using your University ID and UNCG PIN#,
  2. Select Financial Aid
  3. Select Award
  4. Select Award by Aid Year (select Current Award Information to print your award)
  5. Select Award Overview

Need help navigating UNCGenie? Check out our UNCGenie Guide to find out how to access your Financial Aid Information.

 

2. How do I accept my awards and my Federal Student Loans?
All student loan borrowers and work study recipients must now accept the awards online each academic year, via UNCGenie.
  1. From the UNCGenie Financial Aid page, click on Award.
  2. Click on Award By Aid Year.
  3. Select the aid year from the drop down menu, click submit and view your award information under the Award Overview tab.
  4. Select tab Accept Award Terms and Conditions. Read the information in the Terms and Conditions tab. When you get to the bottom of the page, select Accept.
  5. Please Note: Accepting the Terms and Conditions does not accept your actual aid. You still need to accept the aid on the Accept Award Offer tab. To accept the aid continue to the following:

  6. Select tab Accept Award Offer
    • In order to accept your GRANTS, select Accept from the drop down box, then Accept Full Amount All Awards.
    • In order to accept the full LOAN amounts, select Accept from the drop down box, then Accept Full Amount All Awards.
    • In order to accept partial LOAN amounts, select Accept from the drop down box, enter the partial amount you would like to accept in the Accept Partial Amount box, then select Submit Decision.
    • In order to DECLINE student loans, select Decline from the drop down box, then select Submit Decision.​

 

3. How do my parents apply for the Federal PLUS Loan?
Sign In at www.studentloans.gov using the log-in information and federal PIN for the borrowing parent
  1. Click on Request a PLUS loan.
  2. Under Select the loan type click on Parent PLUS.
    • Complete Borrower Information
    • Select Award Year
    • Complete Student & Loan Info
    • Review Application
    • Credit Check and Submit
  3. An electronic confirmation will be transmitted to UNCG’s Financial Aid Office.  If the PLUS loan is credit approved it will be added to the student’s financial aid award.  If the PLUS loan is credit denied the student may be eligible to receive additional unsubsidized loan funds or the parent may opt to find an endorser for the PLUS loan. 
  4. A Master Promissory Note must be completed for all parents borrowing a Federal Direct PLUS loan.  The Parent PLUS MPN can be completed at www.studentloans.gov.  The  Parent PLUS MPN needs to completed  if you have never signed a Direct PLUS Loan MPN, if you signed an MPN more than one year ago but no loan disbursed, you signed an MPN more than 10 years ago or you obtained an endorser due to adverse credit history. Parent borrowers must complete and sign a separate MPN for each student for whom they are borrowing.

 

4. What does "Cost of Attendance" (COA) mean?
Cost of Attendance is a budget used in calculating your eligibility for financial aid. It is based on totals of both UNCG costs billed directly to your student account (such as tuition and fees) and estimates of other expenses that you will incur during your attendance at UNCG (such as books, transportation, and off-campus housing).

 

5. What is an "Expected Family Contribution" (EFC)?
Your Expected Family Contribution (EFC) is an amount calculated from information that you provided in your FAFSA. This is the number the financial aid office uses to determine your eligibility for need-based financial aid.

 

6. I plan to enroll at another school while attending UNCG. Can I get aid at both schools?
It depends. You must inform the Financial Aid Offices at both schools if you plan to attend another institution while attending UNCG. You may be able to receive some forms of assistance, but there are federal regulations that govern the type of aid and how much you may receive.

 

7. I don't know my University ID and/or PIN?
Your 9 digit University ID number was originally provided to you in a letter from Admissions. If you need help to determine your University ID number, you may obtain more information at: https://getmyid.uncg.edu. To obtain your UNCG PIN, go to https://getmypin.uncg.edu.

 

8. How do I get a copy of my award letter?

Due to state budget cuts, the UNCG Financial Aid Office will no longer mail printed award letters. Your UNCG Financial Aid Award Letter is available to you electronically through UNCGenie, providing you with online access to your financial aid information 24 hours a day, 7 days a week. You will need to know your Student ID Number and your UNCG PIN (your UNCG PIN is not the same as your advising code or your Spartanlink sign-in). If you do not know your UNCG PIN you can access it at http://getmypin.uncg.edu.

To access your UNCG Financial Aid Award letter:

  1. Log into UNCGenie using your University ID and UNCG PIN#,
  2. Select Financial Aid
  3. Select Award
  4. Select Current Award Information
  5. Select the academic year you want to view from the Select the Aid Year drop list
  6. Select Submit

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Completing Outstanding Requirements
1. How can I check to see what requirements are still outstanding for financial aid?
UNCGenie provides you with online access to your financial aid information 24 hours a day, 7 days a week. This convenient feature, accessible from the UNCG web site, enables you to check your application status, loan and award amounts, student account charges, and outstanding requirements for financial aid.

You will need to know your Student ID Number and your UNCG PIN (your UNCG PIN is not the same as your advising code or your Spartanlink sign-in). If you do not know your UNCG PIN you can access it at http://getmypin.uncg.edu

Determine what requirements are outstanding before your financial aid application can be processed:

  1. Click on UNCGenie in the upper right corner of the UNCG website (www.uncg.edu)
  2. Click on Enter Secure Area on the UNCGenie Home page
  3. Enter your Student ID Number and your UNCG PIN
  4. Click on Financial Aid
  5. Click on Eligibility
  6. Click on Student Requirements
Be sure to view the instructions for each outstanding requirement so that you submit complete and appropriate information. Submitting incomplete or inaccurate information will cause delays in processing your financial aid award.

Need help navigating UNCGenie? Check out our UNCGenie Guide to find out how to access your Financial Aid Information.

 

2. Why is the Financial Aid Office requesting a tax transcript?

Federal regulations require colleges to check the accuracy of the information submitted on the Free Application for Federal Student Aid (FAFSA). This process is referred to as Verification. The Verification process must be completed before financial aid can be awarded.

Important Tips for completing the verification process
  1. Complete the requested Verification Worksheet in full: Do not leave blanks (enter 0 or NA). Be sure all required signatures have been provided.
  2. How to Obtain a Tax RETURN Transcript from the IRS. There are 3 ways to obtain a transcript:
    1st - Online request at www.irs.gov: Follow these steps for on line and a paper Tax Return Transcript will be mailed to the specified address within 5‐10 days
    - On the main page under Tools, click “Order a Tax Return or Account Transcript”
    - Click “Tax Return Transcript” in Section 1 then click “Order a Transcript”
    - Enter tax filer’s SSN, DOB, and Address (must match tax return exactly) & click “Continue”
    - In the “Type of Transcript” field, select “Return Transcript” and then the year
    2nd - Telephone Request: Automated: 1‐800‐908‐9946 ▪ Live person: 1‐800‐829‐1040: ONLY recommended if you want the transcript faxed.
    3rd - Visit your local IRS Office
  3. Submit the entire federal tax return transcript or complete the IRS Data Retrieval by completing a correction to your FAFSA. Instructions for requesting the IRS tax return transcript or completing the IRS Data Retrieval are available on the Verification Worksheet. Follow this link for the IRS Data Retrieval Tool Video for assistance.
  4. Be sure to submit all W-2's included on Line 7 on the federal tax return transcript only if they are requested by our office.
  5. Be sure to submit all 1099’s included on the tax return transcript to include but not limited to: 1099-R ( Distributions from Pensions/Annuities/IRA’s), 1099-INT ( Interest Income), 1099-G ( Unemployment Compensation), etc. only if they are requested by our office.
  6. If you indicated that you received Supplemental Nutritional Assistance Program (SNAP) benefit on either the FAFSA or the Verification Worksheet, you must provide documentation to our office. The documentation must show that you received the SNAP benefit in one of the previous two years.

 

3. Why haven't I heard from UNCG about my Financial Aid?
Most likely the reason you have not received a financial aid award notification is:
  1. We have not received your Free Application for Federal Student Aid (FAFSA) information. Call the Federal Student Aid Center at 1-800-433-3243 to have your information sent to UNCG (school code is 002976).
  2. You have outstanding, unsatisfied requirements. Check UNCGenie for outstanding requirements and complete them right away.

 

4. What do I need to do to satisfy the Admissions requirement?
This requirement will update automatically once we receive notification from the Admissions Office that you have been accepted. If you have questions or concerns about your application for admission, please contact the Admissions Office at (336) 334-5243.

 

5. How do I satisfy the requirement to Read and Accept the Terms and Conditions?
  1. Log into UNCGenie using your University ID and UNCG PIN.
  2. Select Financial Aid
  3. Select Award
  4. Select Award by Aid Year
  5. Select the appropriate year from the Academic Year drop down box
  6. Select tab Accept Award Terms and Conditions. Read the information in the Terms and Conditions tab. When you get to the bottom of the page, select Accept.
Please Note: Accepting the Terms and Conditions only accepts any grants that you may have been awarded, not the student loans. Please read the next section, The Financial Aid Award, for information on accepting any loans you have been offered.

 

6. Do I need to complete Loan Entrance Counseling?

First time direct loan borrowers will need to complete the Entrance Counseling session at www.studentloans.gov. Follow these step by step instructions for completing Entrance Counseling:

  1. Go to www.studentloans.gov
  2. Sign in using your information and federal PIN number
  3. Click on Complete Counseling
  4. Click on Entrance counseling
  5. Under Select Your Schools, select UNIVERSITY OF NORTH CAROLINA_GREE and then click Add School
  6. Select Student Type
  7. Complete the Entrance Counseling Session

If you have a prior federal direct loan, the loan entrance counseling and master promissory note requirements will update automatically once you have accepted your loan online and we certify your loan with direct lending services.

 

7. Do I need to complete the Master Promissory Note?
First time direct loan borrowers will need to complete the Master Promissory Note at www.studentloans.gov. Sign in using your information and federal PIN number and click on Complete Master Promissory Note. Then follow the step by step instructions for completing the Master Promissory Note found here.

If you have a prior federal direct loan, the loan entrance counseling and master promissory note requirements will update automatically once you have accepted your loan online and we certify your loan with direct lending services.

 

8. Do I need to complete the Exit Counseling requirement?

You must complete the Exit Counseling requirement if any of the following apply: your enrollment falls below half-time status (6 credit hours for undergraduate students, 3 credit hours for graduate students), you withdraw or if you graduate. Follow these step by step instructions for completing the Exit Counseling:

  1. Go to www.studentloans.gov
  2. Sign in using your information and federal PIN number
  3. Click on Complete Counseling
  4. Click on Exit counseling
  5. Under Select Your Schools, select UNIVERSITY OF NORTH CAROLINA_GREE and then click Add School
  6. Complete the Exit Counseling Session

 

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Federal Work-Study
1. I have been awarded Federal Work-Study. What is it and what do I do?
Federal Work-Study is a need based financial aid program in which students work in on-campus departments or approved off-campus community service organizations and receive monthly paychecks.

You must accept your Federal Work-Study offer within three weeks of receiving your award notification or it will be canceled.

  1. Log into UNCGenie using your University ID and PIN#
  2. Select Financial Aid
  3. Award
  4. Award by Aid Year
  5. Select appropriate year from the Academic Year drop down box
  6. Select tab Accept Award Terms and Conditions. Read the information in the Terms and Conditions tab. When you get to the bottom of the page, select Accept.
  7. Please Note: Accepting the Terms and Conditions only accepts any grants that you may have been awarded, not the student loans.

  8. Select tab Accept Award Offer

 

2. How do I find a Work-Study job?
Visit the Student Employment Office at 1 Elliot University Center to look at job listings or view listings online at SpartanCareers. You will need to contact the hiring department to apply for a specific position within that department.

 

3. Can my Federal Work-Study award be used to pay my semester bill?
Federal Work-Study funds cannot be applied to your student account. You will receive a monthly paycheck for work study earnings.

 

4. I wasn't awarded Federal Work-Study. Are there other on-campus employment options?
Yes. Several UNCG departments and offices hire student employees without Work-Study. Visit the Student Employment Office at 1 Elliot University Center to look at on-campus job listings or view listings online at SpartanCareers.

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Paying Your Bill and Confirming your Registration
1. How do I pay for my tuition and fees with my financial aid?
Financial aid is credited toward your student account after you have completed and submitted all required paperwork and documents and after any holds have been cleared. Your financial aid will then be applied to the student account to reduce the balance due.

 

2. How can I check to see if there are financial aid holds on my account?
To determine what holds may prevent financial aid from paying to your student account:
  1. Click on UNCGenie in the upper right corner of the UNCG web site
  2. Click on Enter Secure Area on the UNCGenie Home page
  3. Enter your Student ID Number and your UNCG PIN
  4. Click on Financial Aid
  5. Click on Eligibility

 

3. I have a financial aid hold on my account. What does it mean?
If your account has a DI hold (Not confirmed, No disbursement), then this means that your classes for the semester have not yet been confirmed. A DI hold typically means you do not have enough financial aid to cover your balance. The remaining balance will need to be paid before your financial aid can be applied to your student account. It may also mean that you need to complete your immunization requirements, submit forms to the Financial Aid Office, pay a prior balance to the Cashiers and Student Accounts Office, or any combination of the above.

If your account has an IM hold, then you have not cleared your immunization requirement with the Student Health Center. You need to submit your immunization records to the Student Health Center and the hold will be removed once they clear your status. Immunization requirements may be viewed here: http://shs.dept.uncg.edu/policies/immunization. If you have question regarding immunization please contact the Student Health Center at 336-334-5340.

If your account has a PB hold, this means you have a prior balance due to the Cashiers and Student Accounts Office. You must pay the Cashiers and Student Accounts Office any charges on your account that occurred in a prior year before this hold can be cleared. You may check your status on UNCGenie under the Student Account Center for the exact amount you owe. Federal financial aid cannot be used to pay prior balances; your prior balance will need to be paid before receiving your financial aid even if your aid is greater than the prior balance and the current term balance.

If your account has an EN hold, this means that you were awarded as a full-time student but are not enrolled full-time. If you have a loan that you have accepted, you either need to register as a full-time student (12 hours for undergraduates, 6 hours or graduates) or submit the Financial Aid Revision Form to our office.

If your account has an FT hold, then the Admissions Office has indicated that they do not have a copy of your final transcript. You will need to provide your final transcripts to the Admissions Office so this hold can be removed.

If your account has an RP Hold, this means you have registered for a course that you have already taken and for which you earned a passing grade. Additionally, you will not receive your award because you are registered in less than half-time credit hours. Please change your registration to add more hours to your course load, making sure they are not "repeat" hours.

 

4. How do I know if my class registration is confirmed and my classes will be held?
  1. Click on UNCGenie in the upper right corner of the UNCG web site
  2. Click on Enter Secure Area on the UNCGenie Home page
  3. Enter your University ID Number and your UNCG PIN
  4. Click on Financial Aid
  5. Click on Estimated Final Bill
  6. Scroll to the bottom of the page
  7. If Registration Confirmed = “Y”, then your registration is confirmed and your classes will be held.

 

5. Will my immunization status affect my financial aid?
Yes. Before any financial aid funds can be applied to your student account, you must submit your immunization record to the Student Health Center so they can satisfy the immunization requirement. If the immunization requirement remains outstanding, your financial aid will not pay to your student account and you will be responsible for paying the balance in full, on your own, or your classes will be canceled. Please complete the Student Medical Form and submit it to the Student Health Center. Call the Student Health Center for questions concerning immunization at 336-334-5340.

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Outside Scholarships
1. What is an outside scholarship?
A scholarship from any organization or agency other than UNCG, such as a community or civic group, is considered an outside scholarship.

 

2. I'm getting an outside scholarship. Will this affect my other aid?
In some cases, an outside scholarship can affect your other aid, often by reducing the loan amount that you are eligible to receive. As soon as you learn that you will receive an outside scholarship, please notify the Financial Aid Office by submitting a Financial Aid Revision Form and a copy of the scholarship letter. We will send you a revised award letter indicating any adjustments to your other financial aid.

 

3. How will I receive my outside scholarship funds?
Your outside scholarship check will be processed by the Financial Aid Office and then forwarded to the Cashiers and Student Accounts Office, where it will be applied to your student bill. Most scholarship checks are sent directly to the Financial Aid Office. However, if you receive an outside scholarship check directly from the scholarship agency, you will need to endorse it, write your full name and University ID number on the front, and forward it to the Financial Aid Office for processing.

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Refunds: When Financial Aid Exceeds Charges
1. My financial aid is greater than my semester bill. How do I receive the excess funds?
If your student account reflects a credit balance, the Cashiers and Student Accounts Office will issue a refund to you for the excess amount. Refunds are typically sent in the form of a paper check to your local address, however you may request to receive your funds via Direct Deposit to your bank account.

 

2. When will I receive my refund?
Refunds are issued on a weekly basis by the Cashiers and Student Accounts Office to students whose financial aid process is complete and who have a credit balance due to them. The first refund of the semester is processed the week prior to the start of the semester, so that students can receive their excess funds as early as the Friday prior to the start of classes. If a student's financial aid process is not complete before the start of the semester (e.g., we have not received the FAFSA, you are still in Verification, you have unsatisfied financial aid requirements, you have financial aid holds, etc.), your refund will be processed and sent to you by the Cashiers and Student Accounts Office within 1-2 weeks of the completion of your financial aid information.

 

3. Where will my refund be sent?
Refund checks are sent by the Cashiers and Student Accounts Office to the campus or local mailing address in UNCGenie unless you have signed up for direct deposit.

 

4. How do I sign up for direct deposit?
Log in to UNCGenie. Under the Student Account Center click the tab to set up a payment profile. For questions about direct deposit contact the Cashiers and Student Accounts Office at 336-334-5831.

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Maintaining Financial Aid Eligibility
1. How does my academic performance affect my financial aid?
According to federal regulations, students must maintain satisfactory academic progress in order to continue receiving financial aid. Failure to earn certain minimum credit hours and/or grade point averages can cause a student to lose financial aid eligibility. For more information, please read the Satisfactory Academic Progress Policy.

 

2. What is the difference between "dropping" and "withdrawing" from a class?
Students may adjust their schedule (add/drop classes) through the first 5 days of the semester. If you change your schedule during this period, you are adding and/or dropping classes and there is no academic or financial aid penalty. At the end of the 5th day of classes each semester, your schedule is locked and you are required to earn a certain minimum of those credit hours, as detailed in the Satisfactory Academic Progress policy. After the 5th day of classes, any "drops" are now considered withdrawals (W). Although a W will not affect your GPA, a W will appear on your transcript and will be counted in your overall and semester attempted hours.

 

3. I'm considering withdrawing from a class. Will this affect my aid?
Possibly, according to federal regulations, failure to earn certain minimum credit hours can cause a student to lose financial aid eligibility. The Financial Aid Office compares hours earned with hours attempted to determine if a student is still eligible to receive financial aid. Therefore, it is crucial that you understand the Satisfactory Academic Progress Policy when considering withdrawing from a class. Please contact us to discuss the possible impact on your financial aid before you withdraw from a class.

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Title IV Attendance Verification Requirements
1. I have the Title IV Attendance Verification (T4VER) requirement. What does it mean?

The Financial Aid Office determined at the end of the semester that you passed no hours for credit (earned all W's, WF's and/or F's) and did not officially withdraw from the University. We are required to verify your attendance/academic participation for your period of enrollment during the term. If it is determined that your last day of verifiable attendance/participation was prior to the 60% point of the semester, a "Return to Title IV" calculation will need to be completed. This is a federal calculation that is done to determine the percentage of funds that a student earned for the period of enrollment.

2. How will my attendance be verified?

The Financial Aid Office (Associate Director for Compliance) works in conjunction with the Office of Undergraduate Studies (Student Services Specialist) to send emails to all of your Professors/instructors.  The email asks them to verify your last day of attendance as documented either by attendance, submission of coursework or exam.  They submit this information by completing an online document.

3. What is a Return to Title IV Calculation?

Federal regulations require all institutions participating in the Federal Student Assistance Programs to perform a Return of Title IV calculation for any student who was eligible for or received Title IV aid and stopped attending prior to the 60% point in the semester.  Since funds are awarded based on your attending the entire term, UNCG must recalculate your award based on the actual number of days you attended/academically participated. This calculation uses the last day of attendance/participation in an academic activity in accordance with Federal Regulations.  The calculation will determine if you received funds for which you are NOT eligible and if UNCG has applied funds to your account for which you are No Longer eligible.   If it is determined that you have unearned funds, those funds will be returned to the Federal Aid programs in the following order:

  • Unsubsidized Direct Stafford Loans
  • Subsidized Direct Stafford Loans
  • Federal Perkins Loans
  • Federal PLUS Loans
  • Federal Pell Grant
  • Federal Supplemental Educational Opportunity Grant (FSEOG)
  • TEACH Grant
  • Iraq and Afghanistan Service Grant

Additionally, your Financial Aid determined enrollment status may also have an impact on your North Carolina grant aid as well as any UNCG Grant aid.

4. How will this process impact my Satisfactory Academic Progress (SAP) Appeal?

If you have a SAP appeal that has already been granted you may also need to have the Title IV Attendance Verification completed.  The verification must be completed before your reinstated aid for the next term can be disbursed.

5. What will the impact be on my student account?

Title IV Attendance Verification and any Return to Title IV Calculation must be completed before your aid for the next term can be disbursed.   If the Return to Title IV Calculation results in money needing to be returned to the Federal Aid Programs, a balance may be due to the University.  If you have the Title IV Attendance Verification Requirement (T4VER) for the fall semester, and have been approved for spring aid, any excess funds from spring may be used to satisfy the balance due.  Spring or summer balances will need to be paid as these prior balances are not eligible to be paid using aid from the next aid year.  You will need to arrange payment with the Cashier’s Office.

6. Is there anything I can do to speed up the process?

The Financial Aid Office and Office of Undergraduate Studies make several attempts to get a response from Professors/Instructors.  Although students cannot provide their own verification of attendance, you can send your Professors/Instructors an email encouraging them to respond in a timely manner.

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Emergency Loans
1. What is an emergency loan?
An emergency loan is a short-term loan granted by the Financial Aid Office to students who need assistance in covering expenses that result from unforeseen situations. Emergency loans cannot be used for tuition, fees, or other institutional charges.

 

2. How do I get an emergency loan?
To apply for an emergency loan, students must fill out an application online in UNCGGenie. Emergency loan decisions can take up to 24 hours from the time of the initial request. You will receive an email to your UNCG email account once a decision has been made. All approved emergency loan forms will be placed in a sealed envelope to be picked up in the Financial Aid Office and then taken to the Cashiers and Student Accounts Office in a sealed envelope provided by the Financial Aid Office. Emergency loan funds are distributed by the Cashiers and Student Accounts Office; picture ID is required.

 

3. How much can I receive in an emergency loan?
If a student has pending financial aid to cover the emergency loan, the maximum is $700. If a student does not have financial aid to cover the emergency loan, they must provide documentation to verify their ability to repay the loan, up to a maximum of $300.

 

4. How many emergency loans can I receive?
Emergency loan funds are limited, therefore students are allowed only one (1) emergency loan per semester. In order to ensure that all students have access to these funds as needed, we strictly enforce this policy.

 

5. When must I repay my Emergency Loan and how do I repay it?
When you receive an emergency loan, the borrowed amount is charged to your student account. If you have pending financial aid, those financial aid funds will be applied to your total charges, which include the emergency loan. If you will not be receiving financial aid or if your financial aid has already been applied to your account (e.g. refund already processed), then you will be responsible for repaying your loan directly to the Cashiers and Student Accounts Office within 30 days of receiving the emergency loan or by the end of the semester, whichever comes first.

 

6. Are there ever any exceptions if I need more than one emergency loan?
Students must complete an emergency loan appeal form for any additional emergency loan requests. Students must provide documentation to verify the emergency and to verify the ability to repay the loan. The Emergency Loan Committee will review all appeals on a case by case basis. Students will be notified within 24 hours of the final decision.

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Miscellaneous
1. My family's financial situation has drastically changed since I filed the FAFSA. Am I eligible for more financial aid?
In some circumstances (divorce, loss of employment, loss of benefits, etc), the Financial Aid Office can make adjustments to the information reported on the Free Application for Federal Student Aid (FAFSA) so that your financial aid eligibility can be recalculated based on the change in circumstance. Contact the Financial Aid Office for instructions on the process of reporting your special circumstances and providing documentation of these circumstances.

 

2. I am classified as an out-of-state resident for tuition purposes. How do I change the classification to in-state resident?
If you have questions regarding your residency status, please contact the University Registrar's Office at 336-334-5946. They can answer your questions regarding residency issues, the appeal process, and frequently asked questions.

 

3. Do I have to report any grants, scholarships, or fellowships to the IRS as income on my tax return?
The Financial Aid Office cannot give tax advice.
  • Refer to the 1098-T form which you can print from UNCGenie (Click on the following options: Student Services and Financial Aid/ Student Records/ Tax Notification/Enter the Tax Year).
  • If you have further questions, please contact a Certified Public Accountant, tax preparer, or the IRS Publication 970 to see if you have to report any financial aid as income on your tax return.
  • If you have questions about your 1098-T form, please contact the Cashiers and Student Accounts Office at 336-334-5831.

 

4. Can I use my financial aid to purchase a computer? Can I be reimbursed for purchasing a computer?
Computer expenses are not calculated into a student's cost of attendance for an academic year. Therefore, financial aid will not directly cover the cost of a computer. If a student is receiving financial aid that exceeds the direct billing amount, they will receive a refund. The student refund can be used for educational expenses (i.e. purchasing a computer).

If a student has purchased a computer out-of-pocket for the current academic year they may be eligible for reimbursement. The student must complete the Cost of Attendance Adjustment Form and provide a copy of receipt identifying the student as the purchaser of the computer. Please note that these expenses may or may not increase your award, depending on your financial aid eligibility.

 

5. What is the UNCG Health Insurance Requirement?
Beginning in the 2007 Fall Semester, degree-seeking students at UNCG who are taking 6 or more credit hours must be able to demonstrate they have health insurance in order to enroll for classes. Students already covered by their own or their family's plan must verify their health insurance policy by providing a current valid health insurance policy number via a secure online system. Students who do not provide a verified insurance policy number will be automatically enrolled in a campus-endorsed student health insurance policy offered in conjunction with other UNC-system universities. For more information please visit http://studenthealth.uncg.edu/insurance/.

 

6. What is the cost of the UNCG Health Insurance Policy and is it covered by financial aid?
The cost of the insurance plan may change from year to year. The insurance premium charge appears on your bill along with tuition and fees. Summer coverage is included in the Spring term charge. For more information about cost and coverage please visit http://studenthealth.uncg.edu/insurance/.

Financial aid is applied towards all charges billed to your student account, including the UNCG Health Insurance Policy. You will need to consult with a Financial Aid Counselor to determine if your financial aid will cover the UNCG Health Insurance Requirement.

 

7. What is TEACH?
TEACH stands for Teacher Eductation Assistance for College and Higher Education Grant Program. TEACH provides grant assistance to students who plan on becoming teachers AND meet very specific requirement.

To be eligible, you must score above the 75th percentile on a college admissions test or maintain a cumulative GPA of at least 3.25. For UNCG, as an undergraduate you must be in a specific major and be admitted to the Teacher’s Academy before you can be considered for the TEACH Grant. The following is a list of TEACH eligible programs at UNCG:


Elementary Ed/Special Ed: Dual Major

Middle Grades Mathematics

Middle Grades Science

Middle Grades Mathematics: CPT

Middle Grades Mathematics: TLT

Middle Grades Science: CPT

Middle Grades Science: TLT

Special Education: General Curriculum

Special Education: LD/BED 2+

Education of the Deaf

Auditory Oral/BK

Education of the Deaf: Auditory Oral/BK 2+

Special Education: General Curriculum with Learning Disabilities

Special Education: General Curriculum with Behavior/Emotional Disabilities

Special Education: Advanced Curriculum with Learning Disabilities

Special Education: Advanced Curriculum with Behavior/Emotional Disabilities

English as a Second Language: TLT

English as a Second Language: CPT

French Education

French Education: CPT

French Education: TLT

Reading Education: TLT

Spanish Education

Spanish Education: CPT

Spanish Education: TLT

Biology Education

Biology Education

Chemistry Education

Chemistry Education

Chemistry Education: TLT

Comprehensive Science: CPT

Comprehensive Science: TLT

Latin Education

Latin Education: CPT

Latin Education: TLT

Mathematics Education

Mathematics Education

Mathematics Education: Applied Math

Mathematics Education: Pure Math

Mathematics Education: Computer Science

Mathematics Education: Statistics

Mathematics Education: TLT

Physics Education

Physics Education

 

8. How much can a student receive in a TEACH Grant?
The maximum amount a student can receive is $4,000 in one academic year. An undergraduate cannot exceed a cumulative total of $16,000 and a graduate student cannot exceed a cumulative total of $8,000. Before a TEACH Grant can be disbursed, you must sign and submit a TEACH Grant Agreement To Serve to the U.S. Department of Education.

In order for TEACH Grant to remain a grant and not convert to a Direct Unsubsidized Loan, a student must teach for four years in a Title I school and teach a high need subject.

For current high need fields, visit http://www.ed.gov/about/offices/list/ope/pol/tsa.html.

To search for Title I schools by state, visit https://www.tcli.ed.gov/CBSWebApp/tcli/TCLIPubSchoolSearch.jsp.

For more information on the TEACH Grant, go to www.teachgrant.ed.gov.

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About UNCG Financial Aid Office
1. What are the Financial Aid Office's hours?
The Financial Aid Office is open the following times, except during school holidays and office closures due to inclement weather:

Monday - Friday, except Thursday 8:00 am - 5:00 pm
Thursday 8:00 am - 4:00 pm

 

 

2. Where does the UNCG Financial Aid Office send emails?
We send emails primarily to your UNCG email account. If you have designated a preferred account through UNCGenie, we may contact you through that account as well.

 

3. What is the Financial Aid Office's mailing address?
Financial Aid Office
The University of North Carolina at Greensboro
P.O. Box 26170
Greensboro, NC 27402-6170

 

4. Where is the Financial Aid Office located?
The Financial Aid Office is located at 723 Kenilworth Street, on the corner of Kenilworth and Spring Garden Street on the UNCG campus.

 

5. What campus resources are available through other offices on campus?
You may find other campus resources by viewing our UNCG Campus Resources information sheet.

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