Frequently Asked Questions

Getting Started

1. How do I apply for financial aid? Tips for completing the FAFSA
2. What types of financial aid are available?
3. What is UNCG's federal school code?
4. I'm transferring to UNCG from another school. What do I need to do to receive financial aid?
5. What Post-Baccalaureate/Master's certificate & licensures are eligible for financial aid?
6. Do I need to report my parents' information on the FAFSA?
7. Do I need to provide copies of tax returns?
8. What is the Student Aid Report and what do I do with it?
9. Where do I receive emails from the Financial Aid Office?

The Financial Aid Award

1. How will I know when I have been awarded financial aid?
2. How do I accept my awards and my federal student loans?
3. How do my parents apply for the Federal Direct PLUS Loan?
4. Do I need to complete Loan Entrance Counseling and the Master Promissory Note?
5. What does "Cost of Attendance" (COA) mean?
6. What is an "Expected Family Contribution" (EFC)?
7. I plan to enroll at another school while attending UNCG. Can I get aid at both schools?
8. I don't know my University ID and/or PIN?
9. How do I get a copy of my award letter?

Complete Outstanding Requirements

1. How can I check to see what requirements are still outstanding for financial aid?
2. You are requesting copies of tax returns and W2s. Why? Important tips to completing verification.
3. Why haven't I heard from UNCG about my financial aid?
4. What do I need to do to satisfy the Admissions requirement?
5. How do I satisfy the requirement to Read and Accept the Terms and Conditions?
6. Do I need to complete Loan Entrance Counseling and the Master Promissory Note?
7. Do I need to complete the Exit Counseling requirement?

Federal Work-Study

1. I have been awarded Federal Work-Study. What is it and what do I do now?
2. How do I find a work-study job?
3. Can my Federal Work-Study award be used to pay my semester bill?
4. I wasn't awarded Federal Work-Study. Are there other on-campus employment options?

Paying Your Bill and Confirming Your Registration

1. How do I pay for my tuition and fees with my financial aid?
2. How can I check to see if there are financial aid holds on my account?
3. I have a financial aid hold on my account. What does it mean?
4. How do I know if my class registration is confirmed and my classes will be held?
5. Will my immunization status affect my financial aid?

Outside Scholarships

1. What is an outside scholarship?
2. I'm getting an outside scholarship. Will this affect my other aid?
3. How will I receive my outside scholarship funds?

Refunds: When Financial Aid Exceeds Charges

1. My financial aid is greater than my semester bill. How do I receive the excess funds?
2. When will I receive my refund?
3. Where will my refund be sent?
4. How do I sign up for direct deposit?

Maintaining Financial Aid Eligibility

1. How does my academic performance affect my financial aid?
2. What is the difference between "dropping" and "withdrawing" from a class?
3. I'm considering dropping a class. Will this affect my aid?

Emergency Loans

1. What is an emergency loan?
2. How do I get an emergency loan?
3. How much can I receive in an emergency loan?
4. How many emergency loans can I receive?
5. When must I repay my emergency loan and how do I repay it?

Miscellaneous

1. My family's financial situation has drastically changed since I filed the FAFSA. Am I eligible for more financial aid?
2. I am classified as an out-of-state resident for tuition purposes. How do I change the classification to in-state resident?
3. Do I have to report any grants, scholarships, or fellowships to the IRS as income on my tax return?
4. Can I use my financial aid to purchase a computer? Can I be reimbursed for purchasing a computer?
5. What is the UNCG Health Insurance Requirement?
6. What is the cost of the UNCG Health Insurance Policy and is it covered by financial aid?
7. What is TEACH?
8. How much can a student receive in a TEACH Grant?

About UNCG Financial Aid Office

1. What are the Financial Aid Office's hours?
2. Where does the UNCG Financial Aid Office send emails?
3. What is the Financial Aid Office's mailing address?
4. Where is the Financial Aid Office located?
5. What campus resources are available through other offices on campus?