How to Use UNCGenie

To log onto UNCGenie. Click on the genie lamp icon at the top of the UNCG homepage. Then click “Enter Secure Area”. You will need your UNCG student ID number (a nine digit number beginning with 8) and your PIN (a six digit number) in order to access this system.

If you have forgotten the ID number use this link.

If you have the ID but have forgotten the PIN use this link.

HOW TO DETERMINE YOUR OUTSTANDING REQUIREMENTS:
1. From the UNCGenie Financial Aid page, click on Eligibility.
2. Select the appropriate Aid Year , then click Submit.
3. Both outstanding and completed requirements will be displayed.
You should now see your outstanding requirements for financial aid.

HOW TO VIEW YOUR AWARD INFORMATION:
1. From the UNCGenie Financial Aid page, click on Award.
2. Click on Current Award Information.
3. Select the appropriate Aid Year, then click Submit.
4. Your most recent financial aid award letter will be displayed.

ACCEPTING YOUR AWARD:
1. From the UNCGenie Financial Aid page, click on Award.
2. Click on Award By Aid Year.
3. Select the appropriate Aid Year, then Submit. View your award information under the Award Overview Tab.
4. Click on the Terms and Conditions tab. Read Terms and Conditions. When you get to the bottom of the page, select Accept.
5. Click on the Accept Award Offer tab.

  • To accept GRANTS: Select Accept from the drop down box, then Submit Decision.
  • To accept LOANS: Select Accept from the drop down box to accept the full loan amounts, then Submit Decision or Click Accept Full Amount All Awards to accept full amounts for all awards.
  • To accept PARTIAL LOAN amounts: Select Accept from the drop down box, then enter the amount you would like to accept in the Accept Partial Amount box, then select Submit Decision.
  • To DECLINE loans: Select Decline from the drop down box, then select Submit Decision.

HOW TO CHECK PAYMENT CONFIRMATION:
(payment arrangements complete)
1. From UNCGenie Homepage, click on the Student tab, then click Payment Confirmation.
2. Select the appropriate Term, then click Submit.
3. If payment arrangements are complete, the message will read “Registration Confirmed”;
If not, the message will read “No Registration confirmation exists on your record”.
(The Registration confirmation process begins only after official bills have been generated and sent out by the Cashiers and Student Accounts Office.)

HOW TO DETERMINE YOUR LOCKED HOURS:
1. From the UNCGenie Financial Aid page, click on Locked Hours for Financial Aid Eligibility.
2. Select Term, then click Submit.
Both locked hours and required hours will be displayed.
(Locked hours are determined for Fall and Spring at the end of schedule adjustment. For the Summer it is determined when the award is calculated.)

HOW TO VIEW YOUR STUDENT BILL:
1. After logging into your UNCGenie account, click on Student Account Center.
2. Your current eBill Statement will be displayed.
3. To view the most recent transactions, click on View Activity.