Disbursement Information

Financial aid funds will be paid to student accounts for students whose registration is confirmed.  Refunds are processed by the Cashiers Office and most students receive these funds before the first day of classes.  To ensure you are one of these students, check the following items and make any necessary updates before your bill payment due date.

  1. Accept all the financial aid you need to cover your bill. Refunds are generated because you have more aid than your charges each semester.  Please note that financial aid is disbursed on attending hours.  This means if your classes do not begin on the first day of classes, your disbursement will be delayed until classes begin.  This could affect the amount and timing of your refund, as you may not receive the full amount of your refund until later in the semester.  Use the UNCGenie Guide for help.
  2. Please make sure you update your mailing address on UNCGenie as your refund check will go to your campus mailbox if you live on campus or to your local address if you live off campus. Your address needs to be correct even if you are using Direct Deposit. Also, make sure that your bank accounts are set up correctly in the Student Account Center.
  3. Verify that your registration is confirmed for fall. Financial aid funds will not be paid to your account if your registration is not confirmed.
  4. Review and complete the Title IV Authorizations for aid.
  5. Check your registration for repeat coursework. Being enrolled in repeat hours can impact your disbursement. (You must be enrolled at least half-time to receive funds from most aid programs: Undergraduate and Graduate Licensure = 6 hours per semester; Graduate = 4.5 hours per semester.)
  6.  Complete all outstanding requirements, especially the Master Promissory Note (MPN) and/or Entrance Counseling for your loans. If you have just accepted your loan on UNCGenie within the last 3 weeks, work is continuing those loans. You will see the MPN requirement updated after you have accepted it and certification is complete. You may track this on UNCGenie.
  7. Check your Satisfactory Academic Progress link in UNCGenie. If you need to submit an appeal, click here for more information about Satisfactory Academic Progress.
  8. If you have been charged the health insurance premium and you plan to waive out of the policy, please be aware that it can take up to ten days for the charge to be removed from your student account.

If you do not have money applied to your student bill, you will need to resolve one or more of the above issues for your aid to pay. Once you have resolved the issue, your funds will be disbursed to your student account. If you are due a refund, it will be processed the week following the payment.  Also, remember to check your registration to see if you have classes that begin mid semester.  Your refund may be delayed until those classes begin.